Installation & IQ/OQ/PQ
Before a device is signed off, Btl documents room readiness, utility access, network constraints, user acceptance, and the practical checks your biomedical or facilities team expects to see.
Service and support
Service & Support You Can Run a Hospital On
Btl designs support around the reality of clinical operations: equipment arrives into busy rooms, staff have different comfort levels, supplies need a place to live, and a service issue can affect a full day of patient appointments.
Preventive Maintenance
Maintenance planning is presented in plain language, with task intervals, expected downtime windows, cleaning dependencies, consumable checks, and service records that can be reviewed during internal audits.
Field Service & Repair
When a fault is reported, the triage path separates user training issues, supply mismatch, software setting questions, and hardware repair so the right specialist responds first.
A five-step path from room assessment to responsible replacement.
Btl uses the same service rhythm for dental chairs, intraoral scanners, autoclaves, infection control storage, and related clinical accessories. The goal is not to make the service plan feel impressive; it is to make it easy for a facility to repeat. Each step produces a record that purchasing, infection prevention, clinical leadership, and service staff can understand without translating vendor shorthand.
- 01
Site Assessment
Room purpose, utilities, workflow bottlenecks, storage pressure, surface disinfection routines, and staff handoff points are captured before a configuration is finalized.
- 02
Install & Validation
Commissioning confirms placement, electrical readiness, basic performance, cleaning access, labeling, and the documentation needed for internal device records.
- 03
Clinical Training
Superusers receive short job aids, teach-back checklists, cleaning guidance, and escalation contacts so adoption does not depend on one champion.
- 04
PM & Calibration
Preventive maintenance is coordinated around operating hours, room closures, infection control review, and a simple report that shows what was checked.
- 05
End-of-Life Planning
Replacement timing, decommissioning, data removal where applicable, and recycling evidence are planned before old equipment becomes an operational surprise.
99.5%Target uptime planning
24hPriority response target
4Service tier options
1:80FSE planning benchmark
Run a service audit on your installed base.
Share asset count, age, failure history, sterilization pressure, and planned expansion. Btl will return a service-readiness discussion outline that shows which devices need PM attention, which rooms need training refreshers, and which supply items should be standardized before the next purchasing cycle.