How Btl handles business contact information.
This policy describes how Btl uses information submitted through website forms, emails, phone calls, and business planning conversations. The site is designed for commercial medical device evaluation and does not request patient health information.
Information we collect
Btl may collect your name, work email, phone number, organization, role, facility type, product interest, project notes, service concerns, preferred contact method, and website interaction data such as pages viewed or form submission time. Do not submit patient names, medical record numbers, images of identifiable patients, claim numbers, or other protected health information through public website forms.
How information is used
Information is used to respond to inquiries, route requests to clinical advisors or service staff, prepare product and service discussions, improve website content, maintain business records, and support lawful commercial operations. For example, a request about autoclave replacement may be routed to a specialist familiar with sterilization workflow, while a dental equipment planning request may be routed to an advisor who can discuss operatory design.
Sharing and service providers
Btl may share business contact information with authorized distributors, service partners, logistics providers, CRM vendors, email providers, or professional advisors when needed to respond to the request or support ordinary business operations. Partners are expected to handle information responsibly and use it only for the relevant business purpose.
Security and retention
Btl uses reasonable administrative, technical, and organizational safeguards for business contact data. No website can guarantee perfect security. Information is retained as long as needed for inquiry handling, service coordination, legal obligations, recordkeeping, dispute management, and legitimate business follow-up.
Your choices
You may request that Btl update contact information, stop non-essential marketing follow-up, or review a specific business inquiry record where legally available. Some records may be retained when required for legal, compliance, or transaction-related purposes.
International visitors
Because commercial medical equipment inquiries may involve multiple markets, information may be processed in countries different from your own. Btl considers applicable privacy obligations for business contact information, including GDPR-style rights where relevant, and works to limit collection to practical commercial needs.